Payment & Tax
- Accepted Cards: We accept Visa, MasterCard, and Discover for all online purchases.
- Sales Tax: A 6% sales tax will be automatically added to all orders shipping to Pennsylvania residents.
Order Processing & Cancellations
- Processing Timeline: We make every effort to expedite your orders. Please allow up to 2 business days for your order to process through our system.
- Fulfillment Policy: Orders are filled on a first-come, first-served basis. Bussinger Trains & Toys! is not responsible for printing/typo errors, the accidental sale of layaway items, shipment cutbacks from manufacturers or distributors, or the unexpected overbooking of a specific item.
- Order Changes & Cancellations:If you need to change or cancel an order, you must contact us before 4:00 PM ET, Tuesday through Friday, on the exact day the order was placed.
Shipping Policies
Domestic Shipping & Pickup Options
- Local Pickup: Free in-store pickup is available at checkout for local customers.
- Carrier Services: We ship domestic orders via UPS Ground, FedEx Home Delivery, or the USPS, depending on the selection you make at checkout.
- Shipping Schedule: We process and ship packages Monday through Friday. We do not ship on Saturdays, Sundays, or national holidays. Orders placed over the weekend or on a holiday will ship the following business day.
Additional Shipping Fees
Due to the size, weight, and delicate nature of certain hobby items, additional shipping charges will apply to orders containing:
- Track sections
- Train sets & Dollhouses
- Over-sized items
- Expansion packs
- Power and control devices (e.g., Lionel Legacy, PowerHouse, MTH Z-4000)
Please Note: These additional fees are calculated during order processing and will not be reflected on your final online checkout page. Orders will not ship until all shipping fees are paid in full. All shipping fees are strictly non-refundable.
International Shipping
We ship worldwide using USPS Priority Mail International or FedEx (insured service only).
- Rates & Fees: International orders are billed at the actual carrier cost plus an $8.00 service charge. Because items vary greatly in size and weight, we cannot estimate these charges in advance.
- Final Billing: International shipping costs are calculated during processing and will not appear on your initial checkout screen.
- Customs, Duties, & Taxes: Customers are solely responsible for all customs duties, local taxes, or extra delivery fees charged by your country's local carrier. Bussinger Trains is not liable for packages delayed, taxed, or seized by customs. No refunds will be given for items seized by your local customs office.
Shipping Damage Claims
All packages are shipped fully insured. If your order arrives damaged, please take the following steps within 48 hours of delivery:
- File a Claim: Contact the carrier (UPS, FedEx, or USPS) immediately to open a formal damage claim.
- Notify Us: Call Bussinger Trains at 215-628-2366 to inform us of the issue.
- Save Everything: Keep the damaged item, the original shipping box, and all packaging materials intact until the carrier inspects or collects them.
Returns & Exchanges
Returns
- Timeframe: Unopened and unused items may be returned within 30 days of purchase for a refund.
- Proof of Purchase: A valid receipt or order invoice must accompany all returns.
- Fees: All refunds are subject to a 15% restocking fee. This fee is entirely waived if you choose to exchange the item instead.
- Refund Method: Approved refunds will be issued back to your original form of payment. Shipping costs both ways are non-refundable.
Exchanges
- Timeframe: Unopened and unused items may be exchanged within 30 days of purchase for an alternate item.
- Proof of Purchase: A valid receipt or order invoice must accompany all exchanges.
Customer support
Products
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Bussinger Trains, Inc.
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Bussinger Trains ... & Toys!
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