Shipping & Pickup Options
- Local Pickup: Free in-store pickup is available at checkout for local customers.
- Carrier Services: We ship domestic orders via UPS Ground, FedEx Home Delivery, or the USPS, depending on the selection made at checkout.
- Processing Time: Orders are processed and shipped Tuesday through Friday. We do not ship on Saturdays, Sundays, Mondays or national holidays. Orders placed over the weekend or on a holiday will be processed the following business day.
Additional Domestic Shipping Fees
Due to the size and weight of certain hobby items, additional shipping charges will apply to orders containing:
- Track sections
- Sets and expansion packs
- Over-sized items (e.g., Dollhouses, Train Sets, Lava Lamps, etc.)
- Power and control devices (e.g., Lionel Legacy, PowerHouse, MTH Z-4000)
Please Note: These additional fees are calculated during order processing and will not be reflected on the final online checkout page. Shipping fees are strictly non-refundable.
International Shipping
We ship worldwide using USPS Priority Mail International or FedEx (insured service only).
- Rates & Fees: International orders are billed at the actual carrier cost plus an $8.00 service fee. Because train sizes and weights vary greatly, we cannot estimate these charges in advance.
- Final Billing: International shipping costs are added during order processing and will not appear on your initial online checkout page.
- Customs, Duties, & Taxes: Customers are solely responsible for all customs duties, local taxes, or additional carrier fees imposed by their destination country. Bussinger Trains is not liable for packages delayed, taxed, or seized by your local customs office. No refunds will be issued for items seized by customs.
Shipping Damage Claims
All packages are shipped fully insured. If your order arrives damaged, please follow these steps within 48 hours of delivery:
- File a Claim: Contact the carrier (UPS, FedEx, or USPS) immediately to initiate a formal damage claim.
- Notify Us: Call Bussinger Trains at 215-628-2366 to inform us of the damage.
- Save Everything: Keep the damaged item and all original shipping boxes/packaging materials until the carrier inspects or collects them.
Returns & Exchanges
Returns
- Timeframe: Unopened and unused items may be returned within 15 days of purchase.
- Proof of Purchase: A valid receipt or order invoice must accompany all returns.
- Fees: All refunds are subject to a 15% restocking fee. This fee is entirely waived if you choose to exchange the item instead.
- Refund Method: Approved refunds will be issued to the original form of payment. Shipping costs both ways are non-refundable.
Exchanges
- Timeframe: Unopened and unused items may be exchanged within 15 days of purchase.
- Proof of Purchase: A valid receipt or order invoice must accompany all exchanges.
- Store Credit: Any remaining price difference from your exchange will be issued as store credit. Shipping costs both ways are non-refundable.
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